Support
Last updated: September 25, 2026
We're here to help
One Less Thing is built by a small team that reads every message. If something is broken, confusing, or missing, tell us — it genuinely shapes what we build next.
- Email: oneless@nxtg.ai
- Phone: +1 (657) 269-8424
- Report content: email a content report (something in your family's shared items that needs an adult outside it)
We aim to reply to every support email within one business day.
Common questions
How do I invite my family? Open the app, go to your family settings, and share an invite with each member. Everyone in your family sees the same shared lists and calendar.
How do I manage my subscription? A plan bought on the web is managed on the web at oneless.nxtg.ai. A plan bought in the iOS app is managed by Apple: open Settings → Apple ID → Subscriptions on your device to change or cancel it. Either way, changes take effect at the end of the billing period.
Restore Purchases. If you subscribed in the iOS app and your plan isn't showing (a new phone, a reinstall, or a family member who bought it), open the Premium page in the app and tap Restore Purchases above the plans. Make sure you're signed in to the same Apple ID that made the purchase. To cancel or change the subscription itself, use Settings → Apple ID → Subscriptions.
How do I delete my account? Tap the person icon next to your avatar in the app header, then choose Delete my account and type DELETE to confirm. If you also want your family's content removed, email us and we'll handle it.
Joy said something odd. Joy is an AI assistant and can make mistakes. If a response seems wrong or inappropriate, email us the details — we review every report.